Frequently Asked Questions
What currency do you quote/charge in?
You can view our products in 8 currencies and are based on the up to date bank rate conversion that day. Payments are processed in New Zealand Dollars (NZD)
Can I order a sampler before committing?
Yes! Our sampler Kits are now available for purchase online. View these here.
How does shipping work? Do you ship worldwide?
Yes, we ship worldwide! In fact, the majority of our clients are based abroad!
You will be charged our base shipping rate at checkout. We will calculate the correct rate near the end of production based on the dimensions/weight of your order and will advise if there is an additional amount to cover. If you’d like a shipping estimate prior to placing your order, please reach out. Full payment is required before goods will be shipped. All orders will be shipped via tracked New Zealand Courier and you will receive the tracking details once they are on their way to you. Allow 2-3 business days for shipping within New Zealand, and 5-7 working days for international shipping. Whilst it has never happened, we must note that MMC can not take responsibility for delays or damages caused during transit.
How do I work out my quantity? What if I need to amend this down the track?
When working out your quantity, keep in mind that couples, and households will only require one invitation suite between them. It is highly recommended to order 10 additional suites (for last minute guests, photographs and keepsakes). Unfortunately we cannot decrease the quantity once your order has been placed. Should you wish to increase your quantity, this will be at the discretion of MMC and will incur additional costs. Suites are available in increments of 20 invitations, from 20 - 180 invitations. If you require more than 180, please reach out and we will make these quantities available online.
How long will the process take from start to finish?
For Invitations & Menus: From when your order is placed, to when it is shipped is normally 6-8 weeks. Please consider this timeframe varies (and may be slightly shorter or longer) dependant on your print method selections and whether you’ve added any Embellish items.
For Place-Cards & Table Numbers: We understand you may not have your final guest list until a little closer to the wedding, for that reason these items normally ship within 4 weeks.
Time spent awaiting your content and extended response/approval on your proof may affect these timeframes further.
Can I request to have my invitations faster?
Yes, of course. This will depend on our availability at that time, however if we're able to, we will. Rush fee's will apply based on your timeframes. Note please: Rush orders are not actually rushed, but rather brought forward in the queue.
When should I plan to send my Save the Date/Invitations?
As a general rule: Save the Dates should be sent 6-9 months before the day. Invitations 2-4 months before the day (or earlier if you are not sending a Save the Date). You know your guest list better than we do, so we are happy to be guided by you on this, however, if you’d like further assistance with your timeline feel free to to reach out.
I want to customise my suite further, is this possible?
Yes, we are happy to make additional personalisations to suites. Touch base with your request/s and we can guide you on additional costs.
Do you have matching On the Day details?
Yes, our Wedding Day Details are available to order online! Current range includes Place-Cards, Menus and Table Numbers and Vow Books. If you are after additional details such as signage etc, please touch base to arrange.
How much and how many? We recommend taking your completed suite into your local post office where they can weigh and measure your suite and advise the appropriate shipping costs. If you would like to know these details prior to receiving your suite, please advise us - we’re happy to assist.
Do you offer full custom options?
Where can I view the Terms and Conditions of my purchase?
View our Terms and ConditionsYou will be charged our base shipping rate at checkout. We will calculate the correct rate near the end of production based on the dimensions/weight of your order and will advise if there is an additional amount to cover. If you’d like a shipping estimate prior to placing your order, please reach out.