Frequently Asked Questions
What currency do you quote/charge in?
Costs are in New Zealand Dollar (NZD)
How does shipping work? Do you ship worldwide?
Yes, we ship worldwide! Shipping will be charged once your order is complete (the cost is based on weight and size). Payment is required before goods will be shipped. All orders will be shipped via tracked New Zealand Post and you will receive the tracking details once they are on their way to you. Allow 2-5 business days for shipping within New Zealand, and 5-8 working days for international shipping. MMC does not take responsibility for delayed, damaged or lost parcels.
How do I work out my quantity? What if I need to amend this down the track?
When working out your quantity, keep in mind that couples, and households (if applicable) will only require one invitation suite between them. It is recommended to order 10-15 additional suites, for last minute guests, photographs and keepsakes.Unfortunately we cannot decrease the quantity once your order has been placed. Should you wish to increase your quantity, this will be at the discretion of MMC and will incur additional costs. Suites are available in increments of 20 invitations, from 40 - 180 invitations. If you require more than 180, please reach out for a custom quote.
How long will the process take from start to finish?
Generally from first form submission to finished goods at your door, it shouldn't be longer than around 6 weeks (NZ) or 7 weeks (other locations).You'll need to allow an additional 2 weeks if you are including embellishments such as envelope addressing. Delays in production may apply if
Can I request to have my invitations faster?
Yes, of course. This will depend on our availability at that time, however if we're able to, we will. Rush fee's will apply based on your timeframes. Note please: Rush orders are not actually rushed, but rather brought forward in the queue.
When should I plan to send my Save the Date/Invitations?
As a general rule: Save the Dates should be sent 6-9 months before the day. Invitations 2-3 months before the day (or earlier if you are not sending a Save the Date).You know your guest list better than we do, so we are happy to be guided by you on this.
Can I order a sample before committing?
Feel free to reach out directly via the Contact Form
What if I want to do my replies via email or website?
No worries! Just purchase the 2-piece suite and add on a details card for your reply information.
I want to customise the suite further or include something not offered online, is this possible?
Yes! We love personalising our suites further! Touch base via the Contact Form with further details and we can guide you on additional costs.
Do you have matching On the Day details?
Not currently in an online format - however we are happy to work with you to create goods with a cohesive feel to your suite. This would be treated as a custom order and is subject to availability (we suggest booking this well in advance to avoid disappointment).
Postage stamps - how much and how many?
We recommend taking your suite into the post shop where they can weigh and measure your suite and advise the appropriate shipping costs.
Do you offer full custom options?
Where can I view the Terms and Conditions of my purchase?
View our Terms and Conditions